If we want to post the returns to a different GL account (say Sales Returns, Allowances and Discounts instead of to the Income account of the INVENTORY item), how can we do this? For returns, we would use the inventory item itself in the CM but it gets posted to Income account instead of to our desired returns account. If we have some after sales discounts/allowances that don't reduce quantities because the inventory is not physically received, using a non-inventory item that posts to our discount/allowance account would mean that we won't be able to directly attribute the discount or allowance to the inventory item for reporting purposes.

I have the same question @Luis! Did you ever get an answer?

Unfortunately, I haven't found a solution. @Leah Sproul