What is the best route for attaching a file from a...
# generala
Andrew C
06/28/2022, 1:50 PMWhat is the best route for attaching a file from a file cabinet to a Case ("supportcase") record type.
b
battk
06/28/2022, 2:23 PMa
Andrew C
06/28/2022, 2:27 PMYup, I am just unsure what the required mappings are. As I provided these and did not have luck ("invalid/missing fields"):
Andrew C
06/28/2022, 2:29 PMActually new error is
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Attaching of record type supportcase to supportcase is not supported.b
battk
06/28/2022, 2:31 PMwhat does the soap request xml look like
battk
06/28/2022, 2:34 PMthats not xml
battk
06/28/2022, 2:35 PMbattk
06/28/2022, 2:35 PMthat also doesnt look like a soap mapping
a
Andrew C
06/28/2022, 2:38 PMYeah I need to request access to that.
Andrew C
06/28/2022, 2:38 PMDon't have the permission
b
battk
06/28/2022, 2:43 PMi dont think it matters for this particular case
battk
06/28/2022, 2:43 PMyou arent using soap
a
Andrew C
06/28/2022, 2:45 PMYeah, I am using a cloud middleware product, Celigo. Using SuiteScript and custom restlet.
Andrew C
06/28/2022, 2:46 PMI think my "supportcase" <> Attached Record Type is not correct. I think I need the "file" record type since the import is on the supportcase.
b
battk
06/28/2022, 2:46 PMi usually forget which direction the attachment goes
battk
06/28/2022, 2:46 PMso basically you either attach the support case to the file, or the file to the support case
battk
06/28/2022, 2:47 PMyou are doing support case to support case, which is gonna fail
a
Andrew C
06/28/2022, 2:52 PMyup, i changed "Attached Record Type" to "file" and it attached the file. But now I need to figure out why my files are coming into File Cabinet as binary files