Hi folks, A topic for discussion, I have one client that is operating in the USA and we already defined the subsidiary country is USA, but the account was provisioned under the Middle East and the company country is Egypt, and they have a lot of the required integrations that must be done like, the UPS Shipping, Cybersource, Bank Feeds, US taxes, etc.. we communicated with the account manager and he informed that these integrations could not be done because the account provision and the company country is in the Middle East and he proposed a suite app to manage the shipping functionality but we need to get a subscription for this app and I think there will be an implementation Fees

Can always buy a country subsidiary combo

I thought so, but the Oracle account manager informed us that we cannot do this since the provision is completed in the Middle East. Do you think we should escalate this?

well, if it's not a one world account - I'd buy that explanation.

No, it's one world, and you have already defined one subsidiary under USA

You can license another subsidiary/country combination then. And it will cost you more money, but will get you what you need from an integration probably.