Hi, I have modified an invoice workflow to send an email notification to a user when a new invoice is created. It has two states as shown below, but the first state has a transition with a 1-hour delay. Does it mean the workflow triggers everyone and sends the invoice to the customer? I added send email action to send the notification to the customer. But, it is not emailing the invoice. If I remove the one delay in the transition then it is sending the notification immediately. So I am not understanding the issue.

if you add the send email action in 2nd state on entry it should send out the email

Thanks, Sam. I did the same way but, it didn’t work for some reason then posted the message in here.