So we have another issue where they have an old bill payment from a closed period that the team needs to fix. Normally my solution is to create a JE and replace it with the bill on the payment to reopen the bill. However this bill payment was a check that ran through the NetSuite approval process. So it seems to stop me from doing performing that solution. The apply box is greyed out and I can't change anything. I am guessing the reason I can't do the same method is due to the approval process. Doesn't make sense to allow me to change something AFTER it's been approved. Any advice on how to handle check payments that need to be re-sent? (Apparently they sent to incorrect address)

You would want to void the payment, which will open the bill again.

The period is closed so we aren't able to void. I told them if they want to void they would have to open, but they were trying to avoid that.

are you using the ‘void using reversing journal entries’?

No we don't use that option

hmm.. not making sense that you can’t void a check in a closed period..

no don't believe so. it was just returned because it went to the wrong address

you can test cancelling the workflow in a sandbox and continue to test.

I tried but doesn't change anything. I feel like we ran into this before and it's similar to void. Once you approve the payment there isn't much you can do it after it's going through the approval process.