is anyone unable to submit cases like 75% of the t...
# defectsv
Vtor
11/10/2022, 3:34 PMis anyone unable to submit cases like 75% of the time? i swear every time i go to submit one i get "We're sorry, but a technical issue occurred while submitting your case and we weren't able to preserve your data. Please try resubmitting your case later or if it is urgent, call Support for further assistance."
Vtor
11/10/2022, 3:35 PMthere's no obvious reason for it, i know other people who can submit cases and it just leads me to believe they have shit code on their new case form or like, i'm putting in a symbol that breaks the whole thing
Vtor
11/10/2022, 3:35 PMdriving me absolutely insane because when you call in you just get stuck on hold for ages
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scottvonduhn
11/10/2022, 5:01 PMThis totally happens to me sometimes. I feel like maybe it is because I am on the create new case page too long, filling in detailed information that support will ignore and just ask me for the financial impact, what deadline will be affected, and to take a screenshot over zoom anyway. 🤷♂️
I have gotten into the habit of copying the entire thing and putting it in a word doc, just in case I get that error and have to start over.
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Vtor
11/10/2022, 5:02 PMugh so true, i hate that i fill it all out and they just re-ask me all the info
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scottvonduhn
11/10/2022, 5:03 PMThey may as well respond to every case with tl;dr re-state the problem in 40 characters or less please
💯 1
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michoel
11/11/2022, 1:34 AMI've found the support login page for creating cases to work much better than via SuiteAnswers
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Netsuite Tragic
11/11/2022, 4:10 AMI have been unsuccessful with the new form. I submit Case through the NetSuite Support Center >> Contact Support which is the old native Case method.
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michoel
11/11/2022, 4:13 AM@Netsuite Tragic that's what I meant by support login
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Vtor
11/16/2022, 3:35 PMi totally forgot that you could do cases that way... damn lol