Good day to you all, I implemented a personalized internal request form that uses the logic of the cases but with specificities specific to the company. We have here up to 3 levels of escalation, but to materialize the escalation there is a text-type custom field that allows the user to enter an escalation message. And the next approver can also escalate and must also fill in their message in this field. I would like to be able to display in a sub-list all the escalation messages sent as well as the recipients. I did a saved search in this sense that I displayed as a sublist in my custom form. The difficulty is that whatever the number of escalations made, there is only one record of which only the content of the message varies and names several lines. How to collect the sender/escalation message pair at each.

You might get an answer if you ask this in a different channel. Maybe #C29HMKBGC or #C2A1ZEMF0. Just to be safe, I'd probably just ask in #C298P0BCK This Q has been x-posted to #C29J1BPM3