How do you do an item swap in NetSuite? Scenario: client subscribed for Service Bundle A but was not satisfied with the service so was given a credit for the full amount of Service Bundle A and instead given a free alternate item Service Bundle B to keep them engaged. We want to show the client that they were billed $0 for Service Bundle A but from an accounting perspective we want to show that Service Bundle B was given at no cost.

Sales order Bundle A, Return Author bundle A, Sales Order bundle B - can be the same or different sales order; create invoice and CM for bundle A, create invoice for bundle B and apply CM to bundle B invoice. if you do not use Return Authorizations, skip this step, go to CM directly