A stupid story. I was taking my annual vacation a month ago. We were building a custom app for payroll because the law works differently in my country. We had the scripts on our laptops, but there were some records and templates that are only on the sandbox. I went on vacation imagining that the worst thing won't happen, but it did. The client had some problems with NS, so my team thought they will cancel the subscription of the sandbox only, so they moved everything to production. But the client actually canceled everything with NS and decided to buy a different system, and both accounts got closed. And now we have to redo that part again.

morale of this story is backup, backup and backup. Use SDF to back it up or if you have one of those dev account (all NS partners gets it) bundle it up in their . They used give those dev accounts for free till 2016 after that only to partners. I got a grandfathered one.

No code repository or SDF? Sounds like the client should be annoyed for sure.

why they would be annoyed - they canceled Netsuite subscription in whole and moved to another platform, so development done in NS might not be useful anyway. Also part of the SDLC process is documentation, if you have well documented development process then it won't be that difficult to restart. My 2 cents worth, as an agile scrum master (my previous life) I document every little shit in my agile tool of choice- JIRA.

It sounds like they have to redo it somewhere but have it like halfway backed up. If they have it documented sure its probably not too bad but it doesn't sound that way. Could be totally wrong for sure.

I agree documentation is the crucial part of any development process. When I worked as a system implementation consultant followed this practice every step of the way.

Must've been a long vacation if all of that happened. I can't imagine not being in the loop on something like that as a dev.

Yes, two weeks. They thought copying everything to production is enough. Now we always use SDF, and back ups.

lesson learned LOL