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is anyone working on integrations to netsuite? we ...
# general
c
is anyone working on integrations to netsuite? we aren't able to connect to our clients sandbox like we were before. none of the token's or secret keys have changed. we go through a 3rd party api connector and are unable to connect. trying to confirm by pinging netsuite api's directly
n
What is the connector?
b
TBA and the Login Audit Trail is where you would want to start debugging
c
@NS Expert cloud elements
n
@battk is right. Please check Login Audit Trail if TBA setting is correct.
c
i'm not sure i understand. i'm at the login audit trail. i can see the last successful call our integration made to netsuite (Yesterday) and nothing today. Not sure what I else I can see here?
b
you would be looking for failed logins
and the details associated with it
c
like typical user logins? like "wrong password" ?
b
you wouldnt get wrong password for tba, but yes
invalid authentication attempts are logged in the same place
c
hm i try to run a get call for purchase orders via cloud elements
I see nothing show up on the the Login Audit Trail
b
probably not a good sign
either the request isnt being sent to the right place, or at all
or the authentication details are not close at all
c
right, i dont think the request is even making it to netsuite. will have to try and find a way to ping netsuite api's directly.
authentication details have not changed. i believe it has to do with netsuite sandboxes upgrading to 2022.1
we have netsuite QA environments we are able to connect with and successfully ping with cloud elements
its only the sandbox environments
m
Interesting - I'm having issues with our sandbox suitecommerce site - can't authenticate to it. Might be ticket time.
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