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S Feld

04/13/2022, 10:11 PM
any input on the following when we create a credit memo from an invoice, the item that's on the credit memo gets put back into stock, but when we create a credit memo from an RMA the item stock does not change. Basically what I'm looking for, is a way to mimic the behavior of a Credit Memo created from an RMA on a Credit Memo created from an Invoice
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KevinJ of Kansas

04/14/2022, 12:21 AM
Perform an item receipt from the RMA
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S Feld

04/14/2022, 12:22 AM
@KevinJ of Kansas I'm looking to create a credit memo for an item without adding it back into stock
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KevinJ of Kansas

04/14/2022, 12:25 AM
Ah
Edit item quantity to zero and then adjust your amount field
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S Feld

04/14/2022, 12:26 AM
The part that throws me off, is that they both seem to be the exact same record type with the only difference is the cogs impact
@KevinJ of Kansas that might work, but I really wanted to leave the quantity as is (I would prefer to be able to to use the field for reporting)
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KevinJ of Kansas

04/14/2022, 1:51 AM
And I'd like to win the lottery.
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Create a custom field for reporting if creating an RMA first is too hard
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S Feld

04/14/2022, 2:49 AM
Don't forget about us here when you do win the lottery 😉 I will probably end up with a custom field, it's just frustrating when netsuite forces business procedures without any way to opt out
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Rich Keller

04/14/2022, 12:19 PM
Replace the inventory item with an other charge or non-inventory item indicating the return.
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S Feld

04/14/2022, 2:19 PM
I'm probably going to end up doing what Kevin said (custom field) Changing the item would give me even less visibility into what was refunded
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KevinJ of Kansas

04/14/2022, 2:33 PM
You could just do the "create an RMA" - and then have a workflow auto transform it into a credit memo when certain criteria is met
or have the users manually create a credit memo from the RMA after creating it - should just be 2 extra button pushes (credit and save)
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S Feld

04/14/2022, 2:35 PM
Noted
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