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#administration
Title
# administration
s

Suitestallion

04/28/2022, 4:36 PM
Any reason why only one user would experience frequent system logouts? No integration, no encrypted CC, no different environments and not shared login
r

RJMNS

04/28/2022, 4:58 PM
Bad connection maybe?
s

Suitestallion

04/28/2022, 4:59 PM
But happens often to her and from office and home
z

Zoran R-DATAGRAM

04/28/2022, 5:02 PM
Check out Login Audit Trail
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Suitestallion

04/28/2022, 5:03 PM
I did there are only two IP address that's for home n office
m

mightyd3

04/28/2022, 6:37 PM
What is "frequent"
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Suitestallion

04/28/2022, 6:39 PM
Hmm good question - for now I told her to clear cache and try different browser, Hope that solves it but if it doesn't we might have different issue on hand but the fact that she is the only one experiencing this it tells me cache n browser should fix
j

James Morris

04/28/2022, 7:26 PM
I mean it's not on a per-user basis, but you might also check your idle session timeout settings in Setup > Company > General Preferences just to see what you have it set to and then ask the user to time it and see if it's logging out before then. Then at least you have a solid case with a specific example to go to support with.
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Suitestallion

04/28/2022, 7:28 PM
It's 180 mins on general preference and user says it logs her out in middle of transaction
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mightyd3

04/28/2022, 7:30 PM
180mins log out isn't always true.
For users logged in with a role that has permission to view unencrypted credit card data, idle session timeout occurs after 15 minutes of inactivity. This restriction is in compliance with section 8.1.8 of the Payment Card Industry Data Security Standard (PCI DSS) Requirements and Security Assessment Procedures, version 3.2. Click here to view a PDF of this document from the PCI library.
(Since 2017.1)
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Suitestallion

04/28/2022, 7:31 PM
Yeah I checked that , this user doesn't have that permission
m

mightyd3

04/28/2022, 7:33 PM
She is either accessing other netsuite subdomains (sandbox, debugger, etc) or I bet she has something in her computer that is very restrictive with cookies on her pc/browser.
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Suitestallion

04/28/2022, 7:35 PM
No SB n no reason to go to release preview, I asked her clear cache
N use different browser
m

mightyd3

04/28/2022, 7:35 PM
She could also be working behind a firewall?
Been there done that with Military access and NetSuite. What a PITA
s

Suitestallion

04/28/2022, 7:36 PM
Hmm I didn't clarify that but she said it happens at offend her house both
Office *