Do we have any chatbot in market place designed specifically for netsuite? Can't seem to find one beside hybrid chat which is not delivering what we are expecting. In chatbot we want functionality where message icon should float on every Netsuite page or every scriptable record at least. and based on the keywords from the input we receive from user, it should be able to reply with the set of answers we have provided.

Following. Personally I don't think it is possible as you can't deploy “globally” but hopeful there is something out there. We used SuiteSocial before it was deprecated and people miss it (even with its quirks)

I could see these is one suiteapp bluchat. You can have one floating message icon on bottom right on every scriptable record. They built it with the combination of client, user event and suitelets. We had build the same. What's different for us was in suitelet we were trying to create contained an iframe placeholder and that iframe was coming from our service now account and was having chatbot. The issue was we can't access that iframe. It was giving cross origin frame error and we couldn't find a solution/workaround for it. That's why looking for paid/alternative solutions.