Anyone ever seen this before? There is a scheduled...
# administration
j
Anyone ever seen this before? There is a scheduled mass update in our system that was built before my time. It's been running fine for about two years now. Audit log shows it still running every night but it's not doing what it needs to do. If I run it manually, it works fine. Attempting to troubleshoot before I switch it over to a scheduled script.
e
Did you check the execution log? It could be a permissions issue.
r
I've never used a scheduled mass update--interesting. What's the use case?
j
Re: execution logs. Can you access mass update execution logs in NS when it's been hours and others have run after it? Re: use case - looks like it is loading all relevant records so that user scripts can be run against them on a daily basis. Like I said, before my time so they went mass update route as opposed to a script for it.
e
yes just go to customization->scripting->script execution logs and then specify a date range
j
Ah, in this case, it's not a script. It's the mass update native feature.
Also as a note to anyone who searches for this later. The owner of the mass update was an ex-employee. Once changing it to an active employee, it worked. I'm goin to switch to a script so this doesn't happen if I ever leave the company. It didn't stop working immediately after the employee was terminated, a few months later.