Another day in NetSuite paradise :beach_with_umbre...
# suitescriptc
Craig
05/13/2022, 9:58 AMAnother day in NetSuite paradise 🏖️🏖️🏖️🏖️🏖️🏖️
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Dominic B
05/13/2022, 10:01 AMRecently moved to OCI?
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Craig
05/13/2022, 10:01 AMThis was a problem before and after OCI
Craig
05/13/2022, 10:01 AMbut yeah, I think this account was migrated recently.
Craig
05/13/2022, 10:02 AMI've got a feeling the actual NS codebase is a monolithic nightmare of 2004 style Enterprise Java.
😂 1
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Dominic B
05/13/2022, 10:05 AMDefinitely worth a message to support if you haven't already. Seems like lots of people get issues initially, but support do something in the way of optimisation to fix. We're due our OCI move soon. Dreading it, as we have speed issues despite moving to Premium tier a while back
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Craig
05/13/2022, 10:09 AMI genuinely believe there is no point in contacting support.
Craig
05/13/2022, 10:09 AMI remember some tickets being marked as 'optimisation' and being left open for 7 years.
Craig
05/13/2022, 10:10 AMThere are individual flags they can play around with in the DB, but overall, the performance isn't good.
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Dominic B
05/13/2022, 10:11 AMI'd agree 95% of the time, but if you can screen grab this and similar APM graphs showing it's an ongoing issue, they will actually take it seriously. They might suggest a tier review, but it all helps in the long run.
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Craig
05/13/2022, 10:11 AMThis client is in the top tier already.
Craig
05/13/2022, 10:12 AMI'll tell someone on their side to raise a ticket. I don't have the patience to deal with support.
Craig
05/13/2022, 10:15 AMNS will blame it on having 150,000 sales orders in the system.. it's a nonsense excuse
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Dominic B
05/13/2022, 10:18 AMWe have 2m+ sales orders on premium tier and the system's slow, but generally 10s or less for most operations in UI.
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Craig
05/13/2022, 10:19 AM10s is still too long but damn.. that's pretty quick for nS
Craig
05/13/2022, 10:20 AMYou're telling me that you can go here Transactions>Sales>Enter Sales Orders>List and it only takes 10 seconds? @Dominic B
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Dominic B
05/13/2022, 10:23 AMNo, that's far worse at 110s, but we never use it!
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Craig
05/13/2022, 10:26 AMMost users will have searches set up for viewing lists of transactions. A few seem to like this view though.
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CD
05/13/2022, 10:28 AMHad our OCI move last weekend - not had any performance problems. It's still the same (slow-ish) speed as before. I think us having a mountain of scheduled & map/reduce scripts helped warm the caches on Sunday
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screnshaw
05/13/2022, 11:51 AMI agree that these speeds are the standard for netsuite (which is RIDICULOUS!). a DB pull of 150,000 should be a 0-2 seconds.
How do you know if you are on OCI?
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Dominic B
05/13/2022, 11:55 AMThe account administrator is advised before you move to OCI. There'll be a notice in administrative notifications for accounts which have moved. I suspect it probably shows up in Setup > Company Information or similar too, but we've not moved yet
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screnshaw
05/13/2022, 12:04 PMSo if you have a Data Center, you haven't moved to OCI
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PlanetJupiter
06/01/2022, 10:31 AM@Craig out OCI instance is dire. So slow. Support blame scripts and workflows. They worked fine before the migration. Do you have any Support Case numbers we can share to help get this escalated. 3 weeks on and it is still painfully slow.
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Craig
06/01/2022, 10:32 AMWhat a pain in the arse
Craig
06/01/2022, 10:32 AMPerformance has always been crap though
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PlanetJupiter
06/01/2022, 10:33 AMYes, Netsuite never the fastest, but we are seeing a simple workflow to set one field to equal another taking 30s.
PlanetJupiter
06/01/2022, 10:33 AMNot all the time, so its not the workflow.