Does anyone use FarApp connector with NetSuite?
We have a long-standing issue with discount information incorrectly populating Sales Orders in NetSuite, which messes with Sales tax calculation. We are manually editing Sales Orders, but this is not a sustainable option.
It seems odd to me that this is even an issue, as I imagine other companies have web orders that contain both taxable and non-taxable items.
MaryPeace
07/30/2021, 2:48 PM
I realize this is a vague note - I'm hoping someone is using this combination that I can connect with directly to fully share the issue.
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al3xicon
08/05/2021, 9:26 PM
This rings a very vague bell for me from a number of jobs ago where we were using FarApp to import ecomm orders like this
al3xicon
08/05/2021, 9:27 PM
and very occasionally would have this mixed scenario come up
al3xicon
08/05/2021, 9:27 PM
unfortunately we never had a fix within farapp while i was there
al3xicon
08/05/2021, 9:27 PM
but we had a saved search set up to alert us when this happened
al3xicon
08/05/2021, 9:27 PM
i think it was set up to do this by comparing the actual tax amount to a calculation of what the tax amount should be
al3xicon
08/05/2021, 9:28 PM
or it may have been that we just reviewed any sales order that came in where there was a discount, and a mix of different tax schedules