Anyone here worked on a BigCommerce to NetSuite sa...
# integrationsr
Ryan B
09/16/2021, 5:09 AMAnyone here worked on a BigCommerce to NetSuite sales order integration using CyberSource as the payment gateway? Our company is currently migrating to BC as our eComm platform and our plan is to Authorize in BC and Capture in NS upon fulfillment. I've installed the new Cybersource bundle, but the BC order response only has the BC token along with the CyberSource request ID and request Token not the payment token. This is new territory for me as our current process is simpler. Appreciate any insight you may have!\
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Nicholas Penree
09/16/2021, 1:43 PMWe do not use BC, but we do use SFCC with CyberSource and authorize in SFCC and capture in NS upon fulfillment.
Nicholas Penree
09/16/2021, 1:43 PMYou can capture in NS by the token or the request id
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michoel
09/16/2021, 10:40 PMIn my previous company we did authorise in BigCommerce and capture in NetSuite, though not with CyberSource (it was eWAY Rapid).
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Ryan B
09/17/2021, 5:36 AMI'm able to do a simple capture, the issue is we have pre-orderable products which result in sales orders with multiple fulfillments. We capture on fulfillment, and once we capture against the original authorization, we need to create a "sale" transaction on the subsequent.
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michoel
09/17/2021, 7:23 AMHmm, we would capture on invoicing. Is there an option to invoice as you fulfill, and then you can use the invoices to capture? You can use invoice groups to consolidate back to a single document per Sales Order
michoel
09/17/2021, 7:27 AMIIRC we had to store the gateway transaction number in a custom field and had a customization to copy it to the native NetSuite field on invoice creation for this to work properly. I think the first capture might have overridden the authorization trans number with the capture transaction
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Nicholas Penree
09/17/2021, 12:50 PM@Ryan B we do a lot of pre-order business as well. By default NetSuite will bill upon first fulfillment or last. You can use Advanced Revenue management to defer booking
Nicholas Penree
09/17/2021, 12:50 PMWe are actually in the middle of a project now to change the way we process payments (mostly due to pre-orders)
Nicholas Penree
09/17/2021, 12:51 PMholding authorizations open and re-authorizing every 20 or so days is a real pain
Nicholas Penree
09/17/2021, 12:51 PMso we're going to capture upfront in the ecommerce side rather than just doing an auth
Nicholas Penree
09/17/2021, 12:51 PMand then defer the revenue and book it on each item fulfillment
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Ryan B
09/20/2021, 11:32 PM@Nicholas Penree @michoel Thanks for the ideas - they may provide alternatives to our current process. I just need to convince Finance. Thanks!
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