Hi All- We recently migrated from one NetSuite instance to another to separate from our subsidiaries. One oddity that we are trying to understand the root cause for is that some sales orders, quotes and invoices that have "Custom" Delivery Address fields are not displaying the phone number. This appears to be for newly created records too, not just migrated records. We found an odd hack that if we edit the record and delivery address, select the override checkbox, unselect it {or vice versa, essentially click twice no matter what}, and save the record then the phone number displays properly. Does anyone understand what the root cause of this issue is? Is there a setting or something that needs some adjusting? Other than "Custom" address, we are not finding an obvious trend

Sounds like one for NetSuite support

when you migrated was there a complete reimport of the addresses? maybe something with the way that was done. And as you know the way Addresses get re-imported any fix at this point is tedious.

We are actually working with NetSuite to try and resolve. We investigated further and saw this was happening going back to 2008 in our old instance, and thus had nothing to do with the migration after all. It doesn't occur all of the time, but clusters around certain customers. We have yet to figure it out 😕