@karlenigma just saw your question in #C29HVN4SH too. As you can see this is a Contact Search where I'm pulling in the Customer fields. In NS, I think of the Customer record type as Companies. This is because I can always include Lead and Prospects in Customer searches and I don't want to have to create duplicates of the same list or send 3 different emails to Leads, Prospects and Customers individually. So again, start with a Contact search and pull in the Customer Status field to grab contacts from all of those record types in the same search.