@Alan Fitch you may need to use the

?no_esc

built-in to disable auto-escaping: https://freemarker.apache.org/docs/ref_builtins_string.html#ref_builtin_no_esc

scott, I had an issue where no_esc wouldnt work. have you tried this with hyper links in a Rich Text area? Have you seen the ability to have Rich text be printed on PDF. I tried to give users a Rich Text area to print on PDF and every time a hyper link broke it

I haven't tested that specifically, no. However, I do know that NetSuite performs some conversions of their own on various text inputs, for example, converting all new line characters into a br tag. It's very possible that they are transforming hyperlinks into an anchor tag or some other clickable element. The best way to find out for certain is to change the setting to print to HTML instead of PDF, then compare the HTML output of the field against the original value, and see what is different. Then you can work around whatever changes Netsuite is making.