<scriptcustomfield scriptid="xxxxx">

<accesslevel>2</accesslevel>

<applyformatting>F</applyformatting>

<checkspelling>F</checkspelling>

<defaultchecked>F</defaultchecked>

<defaultselection></defaultselection>

<defaultvalue>_&_lt;span style=_&quot;_font-size: 16_&quot;&_gt;_&_lt;p_&_gt;Dear {custname},_&#xd;_

_&_lt;br_&_gt;_&_lt;br_&_gt;_
_

We_'_re excited to have you as a customer!_
_

_&_lt;br_&_gt;_&_lt;br_&_gt;_
_

_&_lt;p_&_gt;Thank you and we look forward to working with you!_&_lt;/p_&_gt;"</defaultvalue>

<description>Body</description>

This worked for me.

<defaultvalue><div><p><strong>This</strong> is a test</p></div></defaultvalue>

Hey there is an issue where the values are improperly double-escaped when exporting the SDF XML: Defect 618799 To work around this issue, you can manually correct the string so it is only single-escaped

i dont understand the workaround. what should i single escape?

It looks like you can replace the occurrences of

&

with

&

. The double-escaping looks like converting

<

into

<

, then escaping it again, turning the

&

to

&

resulting in

<

i got it