anyone else having issues importing files from the...
# sdfb
bputnam
10/15/2018, 6:33 PManyone else having issues importing files from the file cabinet using sdf? im not sure but it won’t populate anything after 2018.2, i have the updated plugin installed and i still can not get it to populate anything from the file cabinet
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a
Albert Margarit (NS Eng Lead)
10/16/2018, 9:14 AMare you getting an error?
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Chris
10/16/2018, 2:30 PMI can get files from my sandbox but prod is returning nothing with no error message.
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bputnam
10/16/2018, 4:11 PMno error message, nothing populates but the root folder
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Albert Margarit (NS Eng Lead)
10/16/2018, 4:36 PMI'll forward this info to the team and get back to you. Thank you
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bputnam
10/16/2018, 4:37 PMThanks @Albert Margarit (NS Eng Lead)
bputnam
10/16/2018, 5:10 PMIs this problem related to eclipse or is it also occurring using webstorm?
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Chris
10/16/2018, 9:51 PMI'm using Eclipse
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bputnam
10/16/2018, 9:52 PMSame
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Albert Margarit (NS Eng Lead)
10/22/2018, 2:10 PMHello, still don't have any idea of what could go wrong there. Could you please create an issue so our support org can work with you to get more details?
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Mariano Saenz (NS Eng Lead)
10/22/2018, 4:40 PMHi @bputnam, it seems to be an issue of the Eclipse plugin. The CLI is able to list files and import files.
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bputnam
10/22/2018, 4:41 PMThanks @Mariano Saenz (NS Eng Lead) This weekened I tested the same functionality on a windows machine it is working. I guess the issue is for the eclipse plugin for macOS
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bputnam
10/22/2018, 4:41 PMbecause I still can’t do the exact same thing on my work computer which is an apple
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Mariano Saenz (NS Eng Lead)
10/22/2018, 4:44 PMah, I think you are right. I am using a Mac. That's a very helpful detail. It should help us fix the problem faster. Thanks!
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bputnam
10/22/2018, 4:44 PMAwesome, much welcome and thank you!
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Mariano Saenz (NS Eng Lead)
10/23/2018, 4:45 PMWe found the problem about not getting any files to import. The workaround is to enable the "HOST HTML FILES" feature under Web Presence > Publishing. If you are not using an Administrator role, you'll also need to have these 3 permissions under List: "Document and Files", "Email Template", "Website (External) publisher".
We understand you may not be able to do that, so we are looking into fixing this bug soon.
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bputnam
10/23/2018, 5:50 PMworth a shot but the work around didn’t work
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Mariano Saenz (NS Eng Lead)
10/23/2018, 5:57 PMOK, one more feature 🙂 - turn one Marketing Automation under CRM > Basic Features
These features control the folders in the File Cabinet we support (/Templates, /Website Hosting)
Unfortunately when one of them is not available in your account, we are not displaying any of the other ones that are. We filed an issue to get the process started on fixing this.
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m
Michal
10/25/2018, 3:15 PM@Mariano Saenz (NS Eng Lead) I experience the problem on Windows - importing script files (list of files available is empty), workflows (permission relate to a record given workflow works on), e-mail templates (strange SQL error) and csv import templates (null error). This is reported to NetSuite support as Case # 3209365 and Case # 3213111.
Will the workarounds resolve all of the issues above??? If not what is ETA for fixing the issues?
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Mariano Saenz (NS Eng Lead)
10/25/2018, 10:59 PMHey Michal, they do not seem related to each other. Support is the best source for getting ETA information.
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