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r

reptar

02/12/2020, 8:10 PM
i think support cases are are the weakest area.
j

James Morris

02/12/2020, 8:24 PM
Yeah, very much limited functionality for support cases, but IME I can actually build on top of what's already there. With projects I feel like I constantly have to configure/code to actually undo the native functionality and then do something else.
r

reptar

02/12/2020, 8:25 PM
I just couldn't say. Our system is overcustomized to the point that any change breaks something or other.
j

James Morris

02/12/2020, 8:25 PM
lol. that seems to be SOP with companies that use NetSuite