I attended a NetSuite User Group meeting this morn...
# traininge
Eleni Palmos
10/17/2019, 6:43 PMI attended a NetSuite User Group meeting this morning in NYC. The opening presentation mentioned increased "Educational Services" depending on the tier of customer service a company has signed up for. Does anyone here have any experience with this?
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sbrown
10/18/2019, 3:08 PMmessage has been deleted
sbrown
10/18/2019, 3:12 PMNetSuite ACS Optimize includes:
• 15 Advanced Customer Support Service hours per month that must be used in that month.
• 1 NetSuite Training On Demand-Single User Pass for each ACS unit purchased. The Training On Demand center contains unlimited online access to all of NetSuite’s public courses.
NetSuite Premium Support includes:
• Users of NetSuite Premium Support are authorized to access the services: 24x7 access for critical support;
• Extended hours for non-critical issues (S3’s);
• improved Response Time Goals;
• functional questions logged via SuiteAnswers, and
• additional Authorized Contacts are provided (4).
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Eleni Palmos
10/18/2019, 3:28 PMThank you @sbrown I have to check our NetSuite license. I thought that we have a high-level of support.