I'm doing a request for a vendor record that has a custom list field that uses the standard State list. When I query the value of the custom state field, it normally returns the internal ID for the state and the state's full name. If the value is Alabama, however, the full name comes through as empty. Here's what the response of the custom field looks like when Alabama is the value.

<platformCore:customField xsi:type="platformCore:SelectCustomFieldRef" scriptId="custentity_state" internalId="7145">
	<platformCore:value typeId="-195" internalId="0">
		<platformCore:name/>
	</platformCore:value>
</platformCore:customField>

Here's what it looks like when Alaska is the value.

<platformCore:customField xsi:type="platformCore:SelectCustomFieldRef" scriptId="custentity_state" internalId="7145">
	<platformCore:value typeId="-195" internalId="1">
		<platformCore:name>Alaska</platformCore:name>
	</platformCore:value>
</platformCore:customField>