we have an ongoing issue where with some employees, we get an ‘Netsuite Update Code: PSWD_REQD’ error. Only for a couple of employees, and we can’t figure out why. The logins are all handled by SSO

probably need to take a look at the web service logs

yeah its passing over the email address each time, but i just dont understand why its doing it for one employee and not the other.

change the email in the ui to see

Yeah that makes sense. So i can see that its failing for these people because it wipes the password when it changes the email address, and then won’t update due to a lack of password, which is fine. The issue is one went through last night, and changed the email without any problem, so we’re trying to figure out why.

again, if the ui allows, suitetalk will probably allow it

ui doesn’t allow! which is why its confusing

was the email changed to someone who has access to multiple accounts?

Just the one account, but two roles

thats the only way i know of that allows granting access without needing a password

hmm, maybe it’s SSO related. Ill log a call with NS support, thanks

i guess in a weird case you could have duplicate employees with the same emails in the same account

So this is the message she received last night - You have not defined a password. OK to inherit existing password from other entity with same email?

that does seem to indicate the email was changed to a user that already exist