@battk Hello Battk, I need you help with the following question. In NetSuite, my Customer has contacts that bound with Customers. But, during the sync process our connector doesn't receive contacts. In NetSuite, I opened SOAP logs and saw the connector sent a request to receive contacts, but NetSuite doesn't return them. What are the possible reasons and what else should I pay attention to?

too high level, i dont even know what operation you attempted

1. Created a Customer 2. Created a Contact (Contacts journal) 3. In the created contact, I added the Customer. 4. Opened the Customer and see the Contact inside the Customer. Then, our application started the sync process. The connector sent the following request: 164124.547 [main] INFO c.y.i.a.s.n.s.api.LogEntityService - request: <?xml version="1.0" encoding="UTF-8"?><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> <soapenv:Header> <ns1:searchPreferences xmlns:ns1="urn:messages.platform.webservices.netsuite.com" soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next" soapenv:mustUnderstand="0"> <ns2:bodyFieldsOnly xmlns:ns2="urn:messages_2020_1.platform.webservices.netsuite.com">false</ns2:bodyFieldsOnly> <ns3:returnSearchColumns xmlns:ns3="urn:messages_2020_1.platform.webservices.netsuite.com">false</ns3:returnSearchColumns> <ns4:pageSize xmlns:ns4="urn:messages_2020_1.platform.webservices.netsuite.com">1000</ns4:pageSize> </ns1:searchPreferences> <ns5:tokenPassport xmlns:ns5="urn:messages_2020_1.platform.webservices.netsuite.com" soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next" soapenv:mustUnderstand="0"> <ns6:account xmlns:ns6="urn:core_2020_1.platform.webservices.netsuite.com"></ns6:account> <ns7:consumerKey xmlns:ns7="urn:core_2020_1.platform.webservices.netsuite.com"></ns7:consumerKey> <ns8:token xmlns:ns8="urn:core_2020_1.platform.webservices.netsuite.com"></ns8:token> <ns9:nonce xmlns:ns9="urn:core_2020_1.platform.webservices.netsuite.com"></ns9:nonce> <ns10:timestamp xmlns:ns10="urn:core_2020_1.platform.webservices.netsuite.com"></ns10:timestamp> <ns11:signature xmlns:ns11="urn:core_2020_1.platform.webservices.netsuite.com" algorithm="HMAC_SHA256"></ns11:signature> </ns5:tokenPassport> </soapenv:Header> <soapenv:Body> <search xmlns="urn:messages_2020_1.platform.webservices.netsuite.com"> <searchRecord xmlns:ns12="urn:relationships_2020_1.lists.webservices.netsuite.com" xsi:type="ns12:ContactSearch"> <ns12:basic xmlns:ns13="urn:common_2020_1.platform.webservices.netsuite.com" xsi:type="ns13:ContactSearchBasic"> <ns13:company xmlns:ns14="urn:core_2020_1.platform.webservices.netsuite.com" operator="anyOf" xsi:type="ns14:SearchMultiSelectField"> <ns14:searchValue externalId="" internalId="37868168" type="customer" xsi:type="ns14:RecordRef"> <ns14:name xsi:type="xsd:string"/> </ns14:searchValue> </ns13:company> </ns12:basic> </searchRecord> </search> </soapenv:Body> </soapenv:Envelope>

that search should give you contacts whose company field is set to the customer with internal id 37868168

battk  [10:48 AM] that search should give you contacts whose company field is set to the customer with internal id 37868168 <<< Yes, you are right. Contacts have the id 37868168. But it strange NetSuite doesn't return them

what does the contact record you are trying to search for look like

message has been deleted

thats not the contact record, that looks like the customer record

I understood. Thank you a lot!

thank you

I wouldnt expect you to be able to do it from a contact search

Sorry, it is a separate search. I didn't mentione it