Hi Team,
I am trying to send a payment from our s...
# suitetalkapia
Andrii
01/04/2021, 5:37 PMHi Team,
I am trying to send a payment from our system to NetSuite through Cash App.
NetSuite returns the following error:
You do not have permissions to set a value for element account due to one of the following reasons: 1) The field is read-only; 2) An associated feature is disabled; 3) The field is available either when a record is created or updated, but not in both cases.
I had investigated the problem and found the article - https://netsuite.custhelp.com/app/answers/detail/a_id/80457/kw/you%20do%20not%20have%20[…]rmissions%20to%20set%20a%20value%20for%20element%20account
According to this article, could you please provide more details on how the undepFunds field influences on payments,
whether there are conditions for which payments this field can be applied, for which it is impossible.
Perhaps for some clients this field cannot be used?
I want to understand what conditions a should regard to apply this field so that we can understand for which clients and payments is it applicable.
Is this field somehow related to the type of payment? For example, payment by card?
Thank you!
p
PNJ
01/04/2021, 6:09 PMWell, @battk already suggested using the UI first so that you understand what you are doing. Have you done that?
a
Andrii
01/04/2021, 6:25 PMYes
Andrii
01/04/2021, 6:26 PMI created payments and select different payment methods. Then, I selected UNDEPOSITED FUNDS or Accounts
Andrii
01/04/2021, 6:26 PMI cannot cath this error
Andrii
01/04/2021, 6:26 PMbut via API I receive it
Andrii
01/04/2021, 6:28 PMCould you help me with this question?
Maybe you can provide some rules when we should use UNDEPOSITED FUNDS or Accounts value
p
PNJ
01/04/2021, 6:55 PMIt’s specific to how your business works, isn’t it? Is the cash held in a specific gl account?
a
Andrii
01/04/2021, 7:35 PMCurrently, we send the undepFunds field an set up the TRUE value:
<undepFunds xsi:type='xsd:boolean'>true</undepFunds>
But, we cannot analyze the conditions when we should use TRUE or FALSE.
I want to find conditions when we should use TRUE or FALSE
b
battk
01/04/2021, 8:01 PMyou should only be getting your error if you set the account field and set undepFunds to true
battk
01/04/2021, 8:01 PMmostly because those 2 fields are exclusive of each other
battk
01/04/2021, 8:02 PMyour customer payment can only be deposited to an account or not deposited, not both
a
Andrii
01/04/2021, 8:33 PMCould you please provide rules in which cases I should use FALSE, or TRUE.
As I understand it depends of the Payment Method that we send in the request.
b
battk
01/04/2021, 8:59 PMThere are no rules, payment methods automatically source values for account or undeposited funds
battk
01/04/2021, 9:00 PMSetting undeposited funds or account overrides those values
a
Andrii
01/04/2021, 9:09 PMThank you a lot!
Andrii
01/04/2021, 9:09 PMYou very helped me!
Andrii
01/04/2021, 10:25 PMSorry, I have one question.
If I use the same request
<account xsi:type='platformCore:RecordRef' internalId='**'/>
<undepFunds xsi:type='xsd:boolean'>false</undepFunds>
As I understand, I can skip requesting the Account Number in the request. Is it correct?
Andrii
01/04/2021, 10:26 PMBecause, in this case, NetSuite uses the default account number - 1090 Undeposited Funds
b
battk
01/04/2021, 11:46 PMthat sounds like the behavior you would get in the ui
battk
01/04/2021, 11:47 PMif you dont set an account, you get the default
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