Could anyone here answer a suitetalk question abou...
# suitetalkapik
Klemm
01/14/2019, 9:15 PMCould anyone here answer a suitetalk question about pulling custom fields from Cases (SupportCaseIssue class)? [example in reply]
Klemm
01/14/2019, 9:16 PM Copy code
$case = new SupportCase();
$case->company = new RecordRef();
$case->company->internalId = "1127"; // Random Company ID
$case->title = "Test Case"; // Case Subject
$case->manufacturer = "Apple"; // Custom Field called "manufacturer" doesn't send also doesnt not error
$request = new AddRequest();
$request->record = $case;
$addResponse = $service->get($request);
if (!$addResponse->writeResponse->status->isSuccess) {
echo "ADD ERROR";
} else {
echo "ADD SUCCESS, id" . $addResponse->writeResponse->baseRef->internalId;
}Klemm
01/14/2019, 9:16 PMIs there a way to send custom fields like manufacturer via the class $case or is it a separate record?
e
Eric B
01/14/2019, 9:31 PMCustomFieldList is a separate array containing custom fields in a record.
k
Klemm
01/14/2019, 10:01 PMCould I add them to a new ticket like $case->CustomFieldList->manufacturer
e
Eric B
01/14/2019, 10:30 PMI’m not familiar with PHP so I wouldn’t know how you’d reference that
Eric B
01/14/2019, 10:32 PMThis is what it looks like in C#
if (itemRow.basic.customFieldList.Length >= 1)
{
for (int x = 0; x <= itemRow.basic.customFieldList.Length - 1; x++)
{
if (itemRow.basic.customFieldList[x].GetType() == typeof(SearchColumnStringCustomField))
{
var customStringField = (SearchColumnStringCustomField)itemRow.basic.customFieldList[x];
switch (customStringField.scriptId)
{
case “custitem_oc_fake_stock”:
if (!string.IsNullOrEmpty(customStringField.searchValue))
{
mFakeStock = Convert.ToInt32(customStringField.searchValue.ToString());
}
else
{
mFakeStock = 0;
}
break;
case “custitem_oc_asin”:
if (!string.IsNullOrEmpty(customStringField.searchValue))
{
mASIN = customStringField.searchValue;
}
else
{
mASIN = string.Empty;
}break;
}
}
Eric B
01/14/2019, 10:33 PMwhen you loop through the array you would need to determine the field type of the custom field
(itemRow.basic.customFieldList[x].GetType() == typeof(SearchColumnStringCustomField))
k
Klemm
01/16/2019, 6:21 PMYea definitely reads differently in php but I figured it out, thanks for setting me down the right path.
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