Hi, is it possible to create a Workflow for Return Authorization Limit? Like for example limit specific employees/role to be able to Approve Return Authorization with a $ xxxx amount? Transaction > Customers > Approve Refund Request I could not find the relevant Record Type / Sub Type "Return Authorization" when trying to create a workflow.

Record Type = Transactions. Subtype = Return Authorization Of course check to see if the transaction has been renamed in your instance. There is also a Setup/Enable Features/Transactions/Return Authorizations which would need to be first enabled but I assume it is. You also wrote about “Refund Request” which doesn’t make sense to me.