I have two Sales Orders which have gone straight to Backorder even though there is available Inventory. On the inventory the quantity does not appear as either a BO or as Committed. The On Hand qty is the quantity without consideration of this order. SA 33380 says that the considerations are 1. Quantity is On Hand; 2. Correct Location is selected; 3. Original Sales Order's status is "Pending Fulfillment". What else could be at play? Inventory was available before the order was entered. The SO doesn't use approvals. The Customer is on an Auto credit hold but I hoping that wouldn't impact this as I haven't seen this behaviour before.

Have you tried reallocating to those particular sales orders?

Actually the don’t appear on the Reallocate page. The inventory items have On Hand of ~20,000 and the orders are 20. No other orders for these items

There's a SO line field

Commit

, is the value of that ether

Available Qty

or

Complete Qty

(as opposed to

Do Not Commit

, which somewhat matches the symptoms)

Commit is the default Available Qty. SO hasn't been edited. This is the Qty section of the SO.

Aside from a customisation or a feature I'm unaware of, I can't think of anything else ¯\(°_o)/¯

Unlikely but still with slight possibility: Perform Item Commitment After Transaction is enabled? Not linked to a special order PO? to a special order WO? Make Inventory Available is checked on the Location? (not accidentally turned off)

Thanks guys, no luck as yet. I tried with some other items on a different customer. It's some kind of global setting. I do know that the majority of this customer's orders are WO built to order on each SO. And that these orders are different in that they are component level items. I'm going to log it with NS.