Hi Everyone...I am trying to set the Grab time of a case using workflow. How can I set this? I have a custom date/time field on a case record which I want to set when the case get grabbed. Please advice. Thank you
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Vtor
04/02/2019, 8:24 PM
I’m pretty sure that’s already stored in the system notes, you could just look at the first system note for the assigned to field since grab just sets the assignee