If it's production, much more than 2 hours to resolve and you should at least be able to claim a service credit according to the new SLC we got this morning,

Just curious, what is the service credit used for actually?

LOL. That is a joke, you will get a few penny's off your next bill...

I'd assume the credit it prorated based on the outage time vs your annual cost. That's certainly what I'll be looking for as soon as we have cause to claim.