This site was built to compliment the existing NetSuite Professionals Slack Community by adding a means for members to easily find answers to common questions and to create a searchable database of those questions and answers.

NetSuite Professionals

Has anyone run into this? When we create return authorizations, they usually have the same exchange rate as the sales order they're created from. Even if they have different transaction dates. This is true for about 90% of our returns. But there are random cases where we create a return authorization and the exchange rate does not equal the sales order exchange rate. It's inconsistent behavior and I can't seem to figure out the cause, hence why I leaning towards defect. Thoughts?

Wouldn't you want to create it from the invoice rather than the Sales Order?

So that it (the return auth) got the exchange rate at the time of invoicing as opposed to the exchange rate at the time of the SO.

Side note - now that I think about it a little harder - it probably depends on *why* and the timing you are giving the return auth on for what you would want done.

Something that wasn't shipped? Return and credit at rate of the invoice. Something that was shipped, and 30 days later discovered to be defective? I'm guessing you'd have a currency gain/loss on the credit you'd want to deal with.