have you tried converting the system.netsuite.com/app to the ACCT#.app.netsuite.com/ link instead?

I have now, that works 🙂 Nice one

@jen this should solve your problem.

@KevinJ of Kansas Sorry I don’t understand. Where do I need to change that URL?

If you are using an email template, your template needs to have all URLs that point at system.netsuite.com updated.