BILL.com to NetSuite Integration Issue – Custom Segment (VIN) Value Being Erased I am facing an issue with the BILL.com to NetSuite integration. The VIN custom segment value on the BILL.com transaction is being erased after the transaction is synchronized to NetSuite. I have investigated the issue from a functional perspective and confirmed the following: Custom dimensions are enabled in BILL.com. The VIN custom dimension/segment is active. Initially, the VIN value exists correctly on the transaction in NetSuite. However, after BILL.com synchronizes the transaction with NetSuite, the existing VIN value is removed/erased. The integration role being used has Administrator permissions in NetSuite. Could you please help us identify why the BILL.com integration is overwriting or clearing the VIN custom segment value during synchronization?

Good luck getting them to fix that. Their scripting breaks Service Item imports (NetSuite says it fails to create the item, but actually does create them.) If I un-deploy one of the Bill.com scripts, it fixes the problem. Raised it with Bill.com, explained the issue and how to duplicate it, demo'd it with them. At the end of the day, they said they wouldn't fix it. 👀

Thanks