In my company we have a search that runs and send ...
# suiteanalyticsa
Azi
08/05/2020, 10:04 PMIn my company we have a search that runs and send an email on create of a sales order. (In the Saved Search UI, not using a script)
This works when sales order are created in the UI but when the sales order is created using (SOAP) Web Services, it doesn't run.
Is there a way to set the context of when a search runs?
u
_ludlow
08/05/2020, 10:06 PMWhat is the criteria of your saved search?
a
Azi
08/05/2020, 10:12 PMNothing that should prevent it
c
Chloë
08/05/2020, 11:17 PM@Azi For the Sales Orders created using SOAP Web Services, do they at least show up in the results of your search?
Chloë
08/05/2020, 11:21 PMSuiteAnswers 8482 says "To improve performance and avoid unnecessary email, by default email alerts are not sent for updates made by CSV imports or SOAP web services integrations. To cause email alerts to be sent for CSV imports and SOAP web services integrations, an account administrator or another user with the Set Up Company permission can set the Enable Email Alerts for WS and CSV Imports preference at Setup > Company > Email > Email Preferences". You could try this. If it still isn't working after doing this you could try to send the emails out via a workflow instead of just a saved search. I've sometimes had better luck with workflow email alerts rather than saved searches for when records are created.