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Hi All , I want a saved search  report  to show only first message from the customer received while creating the case,  Is there anyways to show the first message ?

this will probably involve <https://system.netsuite.com/app/help/helpcenter.nl?fid=section_n649095.html|Using When Ordered By Field for Search Results>

i believe the message text column is one of the fields that don't allow grouping, so you will probably have to create a formula text that has the message text column in it

Hi <@U5TF1GQ20>  can u plz help with formula text ?

what problems are you having with the formula?