Hi everyone! I have an end user reporting that a s...
# accounting
g
Hi everyone! I have an end user reporting that a sales order was entered with the wrong item, so the GL was on the wrong class, then revenue recognition ran on that SO with the same class. They corrected the GL in July close using a journal entry, but do not want to have to do it again manually for each month of the sales order. What is the best way to correct sales orders with incorrect items/classes after revenue recognition has already run on them?
I found SuiteAnswer 80687
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... the possible solution is to remove the lines you want to update in the Sales Order, then manually add/use CSV to add the replacement items ...
This fixes the second line of the SO, for next year's billing, but the first line of the SO has already had Revenue Recognition run and been invoiced and A/R has already used a journal entry to correct the GL for July, so it can't be deleted without backing everything out one transaction at a time. I'm looking for a SuiteAnswer to support or argue against their current practice to steer them toward a best practice solution.