I started a SBX Refresh last night when I left the office for the day (4:15pm EST), as of right now 9:45am EST, the refresh is still in progress. This seems very odd, the last SBX refresh I did was ready for me when I came into the office the next morning. Has anyone else seen this take this long. When should I reach out to NS Support? Can they do anything.

I have seen it get "stuck". And yes, opening a support case has helped us push it through.

I had this happen to me a few months back where it took more than 24 hours, but it worked itself out before I even got a reply to my support ticket. I've also had it where it just didn't give me the option to refresh until after they replied and confirmed there was an issue.

They indicated that it was a defect! Which I think is there canned response when they have no idea what the problem is.