when a sales order is billed, what determines if the order creates a cash sale or invoice

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** When a sales order is billed in NetSuite, whether it creates a cash sale or an invoice is determined by a few factors: 1. Payment Method: If a stored payment method is used, it defaults the next document to a cash sale since there is no Accounts Receivable, just an immediate payment. 2. Form Used: The form used for the transaction also plays a role. There are different forms for Invoices and Cash Sales, and these can be customized. 3. Terms: The terms set for the transaction can also influence whether a cash sale or invoice is created. In case a cash sale is created accidentally from a sales order, you can reverse it without deleting it. If the items are not inventory items, you can reverse the cash sale with a refund and make a standalone invoice with the same items/amounts. However, if inventory items or assemblies are used, creating a new sales order will double your impact to inventory. In such cases, it's recommended to post a customer refund to cancel out the cash sale and then make a standalone invoice with non-inventory items so you don’t double impact COGS and inventory.