Alex S
07/16/2026, 4:28 PMCeligo AI
07/16/2026, 4:28 PMAI generated answer (using internal Slack threads):Based on the conversations, it seems that the issue of the custom MCP tool not being recognized by Claude is a common one. The tool is successfully deployed via SDF ACP to a NetSuite sandbox and registers as "_customagenttool_" in NetSuite. However, it does not appear in the tool list in Claude, even with higher permission roles. One of the users suggested that the visibility of tools in Claude might be based on permissions. They mentioned that the role needs view permission for Customers to use getCustomerDetails and view permissions on Item Record to use getItemDetails. However, it was not clear which specific permissions are needed. Another user mentioned that they added a lot of permissions and started getting getItemDetails and checkInventoryLevels. However, they did not specify which permissions they added. Unfortunately, the exact solution to the issue was not provided in the conversations. It might be beneficial to review the permissions and roles associated with the custom tool and ensure they are correctly set up. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
07/16/2026, 4:28 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.79522717
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.773010314
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.7661134
Celigo AI
07/16/2026, 4:28 PMAlex S
07/16/2026, 4:30 PM