I change the Approval Status on a JE from "Pending Approval" to "Rejected", and save it, but then it immediately goes back to "Pending Approval". How do I make it keep my change to "Rejected"?

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** The issue you're experiencing with the Approval Status on a Journal Entry (JE) not staying as "Rejected" when saved could be due to the Approval Routing settings for journal entries in your NetSuite account. If you have not enabled Approval Routing for journal entries, you might not be able to control the Next Approver and Approval Status fields via a workflow. To check this, navigate to Setup > Company > Enable Features > SuiteCloud > SuiteFlow and ensure that the 'REQUIRE APPROVALS ON JOURNAL ENTRIES' checkbox is checked. If this setting is already enabled and you're still experiencing the issue, it could be due to a known limitation in NetSuite. According to a response from NetSuite support in a similar case, the ability to set the Document Status to "Rejected" is currently an Enhancement Request (#176673). This feature has been requested by several customers, but there is no current target release date. As a workaround, you could create a custom Approval Status field and have that field be updated by the workflow. This way, you can manually control the Approval Status of the JE and set it to "Rejected" as needed. Remember to test this in your Sandbox environment before implementing it in your live account.