Is it normal for an Advanced Intercompany Journal Entry to have its hidden "voided" field = "T" while the Document Status = "Pending Approval" and the Approval Status = "Pending Approval"? How do I get the latter to change?

AI generated answer (using internal Slack threads):

Based on the conversations, it seems that the scenario where an Advanced Intercompany Journal Entry has its hidden "voided" field = "T" while the Document Status = "Pending Approval" and the Approval Status = "Pending Approval" is not normal. This situation can occur when a user voids the Journal Entry while it is still in the Pending Approval status. To resolve this issue, you can create a workflow that triggers after the record submit. This workflow should have a condition where if the Status = Voided, it transitions to a state where the approval status is set to Approved or any other status you prefer. However, it's important to note that the Voided status is part of the native Status field, not the Approval Status field. Therefore, you should use the Status field in your condition. If the workflow is initiating on create, but when saved, it swaps to approved, even though it should be in the pending approval state, you might want to consider rejecting the JE if it hasn't been posted yet. There's nothing to void as it hasn't been posted, so NetSuite is doing what was asked. You can enter (approve) the transaction and then Void it. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******