Anyone else running into the copy tasks issue that...
# performance
c
Anyone else running into the copy tasks issue that keeps cropping up every few months? Just started today again. For at least the third time in a year. INSUFFICIENT_PERMISSION: Permission Violation: The restrictions on your role deny you access to this record.
b
We've started encountering this same error but on web service calls to core records. Permissions haven't changed. Integration hasn't changed. Just error out of nowhere.
l
hey guys. any luck with this? im having the same issue
b
I wouldn't say luck but the problem did go away. We adjusted some error handling but otherwise no specific action to resolve the error.
l
it just went away on its own?
b
Ours did. I troubleshot enough to confirm there had been no permission changes on the role or records being accessed. I also found an example where an invalid id value was causing this error in a sandbox environment so the error message can be a bit of a red herring.
l
its weird cause for us, its only happening for certain users. some other users using the same role, dont seem to have this issue.
b
Definitely weird
l
i opened a case with netsuite and they filed a defect. apparently its a known netsuite issue
👍 1
b
Could you share the defect number? We're encountering this issue randomly in production now on item fulfillments and receipts. We've opened a support case but maybe I can speed up escalation by connecting to the defect quicker.
FYI NetSuite quickly acknowledged the defect and released a fix on Friday. That resolved the issues we were encountering.