MHL
06/16/2026, 3:07 PMCeligo AI
06/16/2026, 3:07 PMAI generated answer (using internal Slack threads):****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** In standard NetSuite, the conversion from Prospect to Customer is a system-controlled process that triggers as soon as a transaction (like a Sales Order or Invoice) is created against the Prospect record. This behavior cannot be stopped or delayed through workflow, since the status change occurs at the platform level before any workflow actions run. However, there is a workaround that you can consider. You can create a scheduled workflow that triggers on the customer status and changes it back to Prospect if there is a Sales Order in pending approval status. This way, you can effectively skip the automatic transition from Prospect to Customer. Please note that this is a workaround and may not be suitable for all use cases. Always test thoroughly in a sandbox environment before implementing in a live environment.
Celigo AI
06/16/2026, 3:07 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.808654845
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.784362674
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.783813477
Celigo AI
06/16/2026, 3:07 PM