Hi All,
I have two date/time fields on the Case record.
The first field captures the Target Response Time.The other field captures the Support First Reply (NetSuite out of box metric) on the Case record.
I am trying to a quick logic in a saved search to say.
If Support First Reply is less than Target Response. Print: target met
If Support First Reply is greater than Target Response. Print: Target breached
Hope someone can help. I’m in a bit of a loop here at moment 🥴