Vishal Chaudhari
06/04/2026, 1:51 PMCeligo AI
06/04/2026, 1:51 PMAI generated answer (using internal Slack threads):Based on the conversations, it seems like the issue you're facing is related to the tax settings in NetSuite. The tax rate is not being assigned automatically to the sales order items because they are configured as non-taxable. To resolve this, you need to edit the items in NetSuite and set them as taxable. This can be done by going to the item record and checking the 'Taxable' checkbox. Once this is done, the tax schedule "Taxable" should be applied to the items and the tax should be calculated correctly for orders shipping to Michigan. Additionally, ensure that the nexus is set up correctly for your state. If you're using SuiteTax, you can end date a nexus if it's not needed. In the legacy system, you need to ensure that no state codes are loaded or if they are, you need to change them all to 0%. Also, check the 'Tax Item' on the customer form. If it's not set correctly, it can cause the items to default to non-taxable even if the customer is in a taxable state. Lastly, make sure the address is properly configured and not overridden. The address plays a crucial role in determining the tax rate for the items. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
06/04/2026, 1:52 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.841125488
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.839904845
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.839172244
Celigo AI
06/04/2026, 1:52 PM