getting below error while order sync from far app ...
# ask-stanley-ai
v
getting below error while order sync from far app All of the items on this order are configured as non-taxable in NetSuite. The items utilize tax schedule(s) "Taxable", which is not taxable for orders shipping to Michigan. This prevents NetSuite from being able to set the order as taxable and so NetSuite Connector is unable to post taxes on the order and it's getting rejected by NetSuite. Edit the items in NetSuite to be taxable and the order will be able to import. You can verify this by trying to enter this order into NetSuite manually. You'll see the tax on the order will be $0. Once you edit the items to be taxable and you retry adding them to an order, you'll see NetSuite properly defaults to computing the tax on the order. Once you see that happening, you'll know it's configured properly and the order will be able to import.
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AI generated answer (using internal Slack threads):
Based on the conversations, it seems like the issue you're facing is related to the tax settings in NetSuite. The tax rate is not being assigned automatically to the sales order items because they are configured as non-taxable. To resolve this, you need to edit the items in NetSuite and set them as taxable. This can be done by going to the item record and checking the 'Taxable' checkbox. Once this is done, the tax schedule "Taxable" should be applied to the items and the tax should be calculated correctly for orders shipping to Michigan. Additionally, ensure that the nexus is set up correctly for your state. If you're using SuiteTax, you can end date a nexus if it's not needed. In the legacy system, you need to ensure that no state codes are loaded or if they are, you need to change them all to 0%. Also, check the 'Tax Item' on the customer form. If it's not set correctly, it can cause the items to default to non-taxable even if the customer is in a taxable state. Lastly, make sure the address is properly configured and not overridden. The address plays a crucial role in determining the tax rate for the items. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.841125488
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.839904845
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.839172244
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