When our sandbox account is refreshed, the domain is like 12345-sb1.app.netsuite.com. But all of the custom center links get formatted like 12345_sb1.app.netsuite.com. How can I make the center links have the correct format after a sandbox refresh?

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** Based on the conversations, it seems that the issue you're experiencing with the custom center links getting formatted incorrectly after a sandbox refresh is a common one. The links are getting formatted with an underscore (_) instead of a hyphen (-), which is causing them to not work correctly. One solution that was suggested is to use relative URLs instead of absolute URLs. This means that instead of using the full URL (e.g., `https://123456_SB1.app.netsuite.com/app/common/search/searchresults.nl?searchid=420&whence=`), you would use a URL that starts from the root of the site (e.g.,

/app/common/search/searchresults.nl?searchid=420&whence=

). This should work regardless of whether you're in the sandbox or production environment. Another user mentioned that their center links got updated automatically after a sandbox refresh, so it's possible that this issue might resolve itself after a refresh. Lastly, it was suggested to review a specific SuiteAnswers article (SA: https://suiteanswers.custhelp.com/app/answers/detail/a_id/30017/loc/en_US) that might provide more information on this issue. Please note that these are suggestions based on previous conversations and may not be the definitive solution to your issue.