Eric Schultz
05/27/2026, 5:06 PMI have a user with the correct permissions accessing NetSuite RestApi attempting to run a query against a customer record. when they execute the query they get this response; {
"type": "<https://www.rfc-editor.org/rfc/rfc9110.html#section-15.5.1>",
"title": "Bad Request",
"status": 400,
"o:errorDetails": [
{
"detail": "Invalid search query. Detailed unprocessed description follows. Search error occurred: Record 'customrecord_activation' was not found.",
"o:errorQueryParam": "q",
"o:errorCode": "INVALID_PARAMETER"
}
]
}Celigo AI
05/27/2026, 5:06 PMAI generated answer (using internal Slack threads):The error message you're receiving indicates that the 'customrecord_activation' you're trying to query does not exist. This could be due to a few reasons: 1. The record 'customrecord_activation' does not exist in your NetSuite account. Please ensure that the record you're trying to query is present and the name is spelled correctly. 2. The user might not have the necessary permissions to access the 'customrecord_activation'. Please ensure that the user has the necessary permissions to access the record. You can check this by going to Setup > Users/Roles > Manage Roles > [Select Role] > Permissions > Lists. If the 'customrecord_activation' is not listed, you will need to add it. 3. The 'customrecord_activation' might be using a different permission model. You can check this by going to Customization > Lists, Records, & Fields > Record Types > [Select Record] > Permissions subtab. If it's using the 'Custom Record Entries' permission model, you will need to add the 'Custom Record Entries' permission to the user's role. 4. If you're trying to access a custom record, you need to use the internal id of the custom record, not the name. The internal id can be found by going to Customization > Lists, Records, & Fields > Record Types > [Select Record]. Please ensure to check these points and try again. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
05/27/2026, 5:07 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.893066406
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.885497928
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.882019103
Celigo AI
05/27/2026, 5:07 PM